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Returns Policy

We want you to absolutely adore your Saint Harlowe purchase. If for any reason your purchase isn’t quite right for you, you are welcome to return it to us within 14 business days of receiving your order in exchange for another item or an online store credit. We do not offer full refunds.

  • Items returned outside of this period will not be accepted unless previously authorised. 
  • Your item(s) will need to be in their original condition, unworn with tags attached.
  • Please note we do not offer refunds for any purchases unless the garment is deemed faulty.
  • Return postage costs are the responsibility of the customer and we highly recommend using a traceable delivery method.
  • Online store credits have no expiry date.
  • Sale items (including flash sales or where a discount code has been applied, excluding the welcome 10% discount) cannot be returned for a refund, exchange, or store credit.
  • Due to hygiene reasons, beauty and wellness products are not returnable.
  • Swimwear must be tried on wearing undergarments. If you wish to return an item, the tags and protective hygiene strip must remain in place.

    In Store Returns 

    To return your in store purchased item, please bring your item in its original condition with your receipt for either an exchange or credit note.

    Sale Items

    Sale/promotional items cannot be refunded or returned for a store credit. This includes flash % off sales, promotional sales and discount codes used.

    Faulty or Damaged Items

    We do check each garment before sending but if we have missed something or you find your item/s to be faulty, please contact us immediately with your order number & fault reason, if possible, please provide images so we can get a clear understanding of the issue.

    • Please understand we have a strict 14-day policy to return a faulty item, after this time we are unable to accept faulty returns.
    • In relation to the Australian Consumer Affairs law, we are not required to replace or refund an item that is damaged as per misuse or general wear and tear.
    • We recommend using a trackable shipping service, as Saint Harlowe takes no responsibility in tracking your return. 
    • If the product is deemed faulty, we can happily replace the garment/product or offer a full refund.
    • Return postage costs are the responsibility of the customer.

    How Do I Return My Item? 

    To return an item please contact hello@st-harlowe.com.au for a return slip, either email back the filled out return slip or include in your returned package 

    Mail your returned item to: 

    SAINT HARLOWE 

    SHOP 6/50 JAMES ST 

    BURLEIGH HEADS 

    QLD 4220 

    We suggest sending your return with tracked shipping. We will not hold any responsibility for missing returned items.

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